Wednesday, March 9, 2011

Please Take Our LibQUAL Survey March 23 - April 15

Which Library services are important to you?
How important are they?
And how does the Cheng Library measure up?

We really want to know, and starting March 23 we hope you'll tell us by completing a brief online survey called LibQUAL (What is LibQual?).

This survey - which takes only about six minutes to complete online - tells us a great deal about the services that are important to you and will help us make improvements to benefit you. This will be the third time we have conducted the survey since 2005. Previous input from students and faculty have led to such improvements as:

  • easier access to electronic journals through links in all databases
  • creation of the Very Quiet Area
  • new space planning initiatives (designated group technology area, more electrical outlets for your laptops, a reservable study room, lights in stairwells, increased use of our instruction classroom as a computer lab)
  • creation of a Library committee dedicated to expand customer service efforts

This year we are hoping some 1,500 students and 300 faculty will take the survey. As an incentive for participation, 25 randomly selected survey respondents will receive $25.00 Amazon gift cards.

The quality of service we provide at the Cheng Library is very important to us and to you. Please help us improve it further by completing the LibQUAL survey between March 23 and April 15. Thank you!